If repair is needed, they will give you a Service Request (SR) number and the address of the authorized service center. Currently, most repairs are handled by JCS SG Pte Ltd at: 15 Kaki Bukit Road 4, #01-45/46, Bartley Biz Centre, Singapore 417808 Step 6: Bring the product (with SR number written on a piece of tape on the unit) and a printout of your registration confirmation. Turnaround time is typically 3 to 7 working days.
Download the “Honeywell Home” app (iOS/Android) and create an account. Adding the device by scanning its QR code automatically registers the warranty. honeywell warranty registration singapore
Locate the serial number. On air purifiers, it is typically on a silver or white sticker at the base or behind the filter door. It usually starts with “HN” or a series of 12-16 alphanumeric digits. If repair is needed, they will give you
Collect the repaired unit. If the repair is covered under warranty, there is no charge. If the damage is due to misuse (e.g., water ingress), you will receive a quotation before work begins. Frequently Asked Questions (Singapore-Specific) Q1: I lost my receipt. Can I still register the warranty? Unfortunately, no. Honeywell Singapore strictly requires proof of purchase to verify the warranty start date. If you lost the receipt, check your bank statement or credit card transaction history. Some retailers allow re-printing of past receipts. Q2: Is warranty registration mandatory for repairs? Not strictly, but it is highly recommended. Without registration, you must provide the original receipt and the original box’s serial number label. Registration simply acts as a digital backup. Q3: Can I transfer warranty registration to a new owner if I sell the unit? Yes. Email Honeywell support with the new owner’s name, email, and date of transfer. They will update the database. The warranty period does not reset. Q4: My Honeywell product was a gift. How do I register? Use the gift receipt (if available). If not, ask the giver for the original purchase date and retailer. Register in your own name but use their purchase date. Q5: What if Honeywell stops selling that model in Singapore? Spare parts must be available for at least 2 years after model discontinuation under Singapore’s Lemon Law (Consumer Protection (Fair Trading) Act). Warranty remains valid even if the model is no longer on shelves. Lemon Law vs. Honeywell Warranty: What’s the Difference? Singapore’s Lemon Law (effective since 2012) provides additional protection beyond the manufacturer’s warranty. If a defect appears within 6 months of purchase, it is presumed to have existed at the time of delivery. However, the Lemon Law covers you for up to 12 months, whereas Honeywell’s warranty may go up to 24 months. On air purifiers, it is typically on a