Canon Service Tool V3800 (2026)

After resetting with V3800, always print an EEPROM information page (by clicking "EEPROM" in the tool). Check the "Dd" value (Absorber counter). It should read 0.0 to 0.3. If it says 0.0, you succeeded.

However, respect the hardware. Use the tool to reset the counter, but do not ignore the physical waste ink pads. Open your printer every two years, air out the pads, and consider installing an external waste tank. canon service tool v3800

If you are a printer technician, a small business owner, or a savvy home user who owns a Canon PIXma printer, you have likely encountered the dreaded "5B00" or "5B01" error code. These errors indicate that your printer’s waste ink pad counter is full. While Canon wants you to send the printer to a service center (or buy a new one), professionals use a piece of software called the Canon Service Tool V3800 to bypass this. After resetting with V3800, always print an EEPROM